WILDHEART READS
Refund Policy
Last updated: October 7, 2026
At WildHeart Reads, we want you to feel confident when purchasing our digital products. This Refund Policy explains how refund requests are handled for ebooks, audiobooks, digital bundles, and other digital content purchased through our store.
WildHeart Reads sells digital products only, including ebooks, audiobooks, and digital bundles. We do not sell or ship physical products.
Digital Products
Because our products are digital and may become available for download or access shortly after purchase, sales are generally final once access to the purchased digital content has been provided, except where a refund, cancellation, replacement, or other remedy is required by applicable law.
Please review the product description, format, and included content before completing your purchase.
Digital products cannot be returned in the same way as physical goods after access has been provided. However, this policy does not remove any mandatory rights you may have under applicable law.
When We May Review a Refund Request
Even where a digital purchase would normally be considered final, please contact us if you experience a genuine problem with your order.
We may review requests involving situations such as:
- You were charged more than once for the same order.
- You received the wrong digital product due to an error on our part.
- Your payment was completed but we are unable to provide access to the purchased digital product.
- The digital file provided is defective or unusable and we are unable to provide a working replacement.
- A refund or other remedy is required under applicable law.
Submitting a request does not automatically guarantee a refund. Each eligible request may be reviewed based on the circumstances and applicable law.
Download or Access Problems
If you have trouble downloading or accessing your ebook, audiobook, or digital bundle, please contact us before assuming that your order was not delivered.
After an eligible purchase is successfully completed, your digital content may be made available through a download option and/or a download link sent to the email address associated with your order.
If you cannot access your purchase, we may help by verifying your order, restoring access, or providing an available replacement download link.
If we are unable to provide the digital product you purchased, we will review the situation and provide an appropriate resolution in accordance with applicable law.
Duplicate or Incorrect Charges
If you believe you were charged more than once for the same purchase or that there is an error associated with your transaction, please contact us with your order details.
We will review the transaction and, where appropriate, correct the issue.
Change of Mind
Because digital products may be delivered or made accessible shortly after purchase, we generally do not provide refunds solely because you changed your mind, no longer want the product, or purchased the product without reviewing its description, except where applicable law provides otherwise.
This does not affect any mandatory consumer rights that may apply to your purchase.
Digital Product License & Unauthorized Sharing
Purchasing an ebook, audiobook, digital bundle, or other digital product from WildHeart Reads does not transfer copyright, ownership, resale rights, or distribution rights to you.
Unless expressly stated otherwise, your purchase is for personal, non-commercial use.
You may not resell, redistribute, publicly upload, share, reproduce for distribution, sublicense, or otherwise commercially exploit purchased digital files without authorization from the applicable rights holder.
We reserve the right to investigate suspected abuse, fraud, or unauthorized distribution and to take reasonable action consistent with our Terms of Service and applicable law.
Payment Disputes
If you believe there is a billing, delivery, or order problem, we encourage you to contact WildHeart Reads first so we have an opportunity to investigate and help resolve the issue.
If a payment dispute or chargeback is opened, we may provide the relevant payment provider or financial institution with appropriate transaction, order, communication, and digital-delivery information necessary to respond to the dispute, subject to applicable law and our Privacy Policy.
Refund Processing
If a refund is approved, it will generally be issued to the original payment method used for the purchase.
After a refund is issued, the time required for the funds to appear in your account may depend on your bank, card issuer, payment provider, and other factors outside our control.
We do not guarantee a specific bank processing time.
How to Request Help or a Refund Review
If you need assistance with an order or would like us to review a refund request, please contact WildHeart Reads through our Contact page.
- Your name
- The email address used at checkout
- Your order number
- The title of the product
- A short explanation of the issue
Your Legal Rights
Nothing in this Refund Policy is intended to exclude, restrict, or waive consumer rights or remedies that cannot legally be excluded or restricted under applicable law.
If applicable law gives you additional mandatory rights concerning digital content, those rights continue to apply.
Changes to This Refund Policy
We may update this Refund Policy from time to time to reflect changes to our products, business practices, technologies, or legal requirements.
When changes are made, we will update the “Last updated” date shown at the top of this page.
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