Privacy Policy

Personal Information We Collect

The personal information we collect depends on how you interact with our Services.

Information You Provide to Us

Information you provide directly to us may include:

• Your name
• Email address
• Billing information
• Order and purchase information
• Information provided through our contact forms
• Customer support communications
• Marketing preferences and subscription information

Information Collected Automatically

When you visit or interact with our Site, certain information may be collected automatically, including:

• IP address
• Browser and device information
• Operating system
• Referring pages or websites
• Pages viewed
• Interactions with our Site
• Date and time of visits
• General usage and diagnostic information

We may collect this information through cookies, pixels, and similar technologies.

Payment Information

Payments are processed through Shopify and/or payment providers available through our checkout.

These providers may collect payment and billing information necessary to process your transaction.

WildHeart Reads does not directly store your complete payment card information.

How We Use Your Personal Information

We may use personal information to:

• Operate and maintain our Site
• Process payments and digital orders
• Provide access to purchased ebooks, audiobooks, and digital bundles
• Send order confirmations and transactional communications
• Provide customer support
• Troubleshoot digital download or access issues
• Detect and prevent fraud, abuse, or security threats
• Maintain appropriate business and transaction records
• Understand and improve Site performance and customer experience
• Send marketing communications where permitted by law and according to your preferences
• Measure marketing and advertising performance
• Comply with applicable legal obligations
• Protect our rights and the security of our Services

Digital Product Delivery

WildHeart Reads sells digital products rather than physical products.

After an eligible purchase is successfully completed, customers may receive access to purchased digital content through a download option and/or a download link sent to the email address associated with the order.

We may process your email address, order information, and other information reasonably necessary to fulfill your digital purchase and provide customer support.

Cookies & Similar Technologies

We may use cookies, pixels, and similar technologies to operate our Site, maintain security, remember preferences, support cart and checkout functionality, understand Site usage, measure performance, and support advertising and marketing activities.

Your ability to control cookies and similar technologies may depend on your browser, device, location, and privacy controls available through our Site.

Disabling certain technologies may affect some Site functionality.

Meta Advertising

We use Meta advertising technologies in connection with our marketing activities.

These technologies may collect or receive information about interactions with our Site and may be used to measure advertising performance, understand how visitors interact with our Site, support attribution, and deliver or improve advertising.

The information processed and the privacy choices available to you may depend on your location, browser settings, consent choices, and Meta's applicable services and policies.

Where required by applicable law, we will use appropriate consent or privacy controls for non-essential advertising technologies.

Shopify

Our online store is powered by Shopify.

Shopify and its service providers may process personal information in connection with ecommerce functionality, checkout, payments, security, analytics, order processing, and other services used to operate our store.

Shopify processes personal information according to its applicable privacy practices and contractual obligations.

How We Disclose Personal Information

We may disclose personal information to third parties when reasonably necessary to operate WildHeart Reads and provide our Services.

Depending on the services we use, these parties may include:

• Shopify
• Payment processors
• Digital product delivery providers
• Email and communication service providers
• Hosting and technical service providers
• Analytics providers
• Advertising and marketing providers, including Meta where applicable
• Fraud prevention and security providers
• Professional advisers where reasonably necessary
• Government authorities or other parties where disclosure is required by applicable law

We may also disclose information where reasonably necessary to protect our rights, our customers, or the security and integrity of our Services.

Email Marketing

If you choose to subscribe to marketing communications, we may use your email address to send information about WildHeart Reads, including new releases, digital products, promotions, and other relevant updates.

You may unsubscribe from marketing emails at any time by using the unsubscribe option included in the communication.

Opting out of marketing emails does not prevent us from sending necessary transactional or service-related communications concerning your purchases or requests.

Data Retention

We retain personal information for as long as reasonably necessary for the purposes for which it was collected and as required or permitted by applicable law.

Retention periods may depend on factors such as transaction and accounting requirements, customer support needs, fraud prevention, security, legal obligations, and the need to resolve disputes or enforce agreements.

Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Your Privacy Rights & Choices

Depending on where you live and subject to applicable law, you may have certain rights regarding your personal information.

These may include rights to:

• Request access to personal information we maintain about you
• Request correction of inaccurate personal information
• Request deletion of certain personal information
• Request a copy of certain personal information where applicable
• Withdraw consent where processing is based on consent
• Object to or restrict certain processing where applicable
• Opt out of certain marketing communications
• Exercise applicable rights relating to targeted advertising, sale, or sharing of personal information

These rights are not absolute and may be subject to exceptions or limitations under applicable law.

We may need to verify your identity before processing certain privacy requests.

United States Privacy Rights

Residents of certain U.S. states may have additional privacy rights under applicable state privacy laws.

Depending on your state and whether a particular law applies to WildHeart Reads, these rights may include access, correction, deletion, portability, and certain rights to opt out of targeted advertising, sale, or sharing of personal information.

We will honor applicable privacy rights as required by law.

Canadian Privacy Rights

If you are located in Canada, you may have rights concerning your personal information under applicable Canadian privacy laws.

Subject to applicable law, these may include rights to request access to or correction of personal information and, in appropriate circumstances, to withdraw consent.

Withdrawal of consent may be subject to legal, contractual, or operational limitations.

International Data Processing

WildHeart Reads uses service providers that may process or store personal information in countries other than the country where you live.

As a result, your personal information may be subject to the laws of jurisdictions where it is processed.

Where applicable law requires specific safeguards for international transfers, appropriate measures will be used as required.

Children's Privacy

Our Services are not directed to children.

We do not knowingly collect personal information from children in violation of applicable law.

If you believe a child has provided personal information to us inappropriately, please contact us so that we can review the matter and take appropriate action.

Third-Party Websites & Services

Our Site may contain links to websites or services operated by third parties.

WildHeart Reads does not control the privacy practices of independent third parties. We encourage you to review the privacy policies of third-party websites and services you choose to use.

Business Transfers

If WildHeart Reads is involved in a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction, personal information may be transferred as part of that transaction where permitted by applicable law.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our Services, technologies, business practices, or legal requirements.

When we update this Privacy Policy, we will revise the “Last updated” date at the top of this page.

Contact Us

If you have questions about this Privacy Policy, our privacy practices, or would like to submit a privacy-related request, please contact us through our Contact page.